Monthly Archives: March 2012

Play Nicely!

  PLAY NICELY:  CONFLICT RESOLUTION DO’S AND DON’TS   -DO use consultative phrases…(DON’T dictate or demand)           What do you think about…           How about…           Would you be willing to…           Could we try…           Would you consider…                            –DO seek clarification…(DON’T assume that you understand)           Let me make sure I understand what you’re saying…           What do…

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