Archive for March 2012
Play Nicely!
March 28, 2012 | 
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PLAY NICELY: CONFLICT RESOLUTION DO’S AND DON’TS
-DO use consultative phrases…(DON’T dictate or demand)
What do you think about…
How about…
Would you be willing to…
Could we try…
Would you consider…
-DO seek clarification…(DON’T assume that you understand)
Let me make sure I understand what you’re saying…
What do you need from me?
So what you’re saying is…
What would you like to see happen?
In your opinion, how should we resolve this?
-DO take ownership of your part in the conflict…(DON’T blame)
I would appreciate…
I need your help…
I’m concerned…
I would prefer…
I apologize…
-DO maintain a sense of humor… (DON’T take yourself so seriously!)
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