Archive for March 2012

Play Nicely!

  PLAY NICELY:  CONFLICT RESOLUTION DO’S AND DON’TS   -DO use consultative phrases…(DON’T dictate or demand)           What do you think about…           How about…           Would you be willing to…           Could we try…           Would you consider…                            -DO seek clarification…(DON’T assume that you understand)           Let me make sure I understand what you’re saying…           What do you need from me?           So what you’re saying is…           What would you like to see happen?           In your opinion, how should we resolve this?

                    -DO take ownership of your part in the conflict…(DON’T blame)           I would appreciate…           I need your help…           I’m concerned…           I would prefer…           I apologize…             -DO maintain a sense of humor… (DON’T take yourself so seriously!)  
Click on the image below to view any one of 3 videos, including Sarita's Speaker Demo Video, live Fox News interview, keynotes, workshops and more.