Archive for March 2012

Play Nicely!

  PLAY NICELY:  CONFLICT RESOLUTION DO’S AND DON’TS   -DO use consultative phrases…(DON’T dictate or demand)           What do you think about…           How about…           Would you be willing to…           Could we try…           Would you consider…                            DO seek clarification…(DON’T assume that you understand)           Let me make sure I understand what you’re saying…           What do you need from me?           So what you’re saying is…           What would you like to see happen?           In your opinion, how should we resolve this?

                    -DO take ownership of your part in the conflict…(DON’T blame)           I would appreciate…           I need your help…           I’m concerned…           I would prefer…           I apologize…             -DO maintain a sense of humor… (DON’T take yourself so seriously!)  
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