I recently had the unique opportunity to read a REAL-LIFE “angry” email that a colleague had composed in response to a difficult workplace situation. The first list of words below was taken directly from that email.
Thankfully, the email that was actually sent included the second set of words below. Positive, tactful yet still clearly conveyed the concerns.
Perhaps this wrong way/right way list of words will help YOU the next time you have nothing nice to say!
Inflammatory Negative Words
Positive Problem-Solving Words
- Thank you
- You’re welcome
- Marvelous, Excellent, Wonderful (And other accolades, as appropriate)
- Absolutely, certainly, definitely, YES! (“Can do” words)
- Embrace, optimistic, support (Encouraging Words)
- Commend, respect, admire (Positive feedback)