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Angry Email

“Angry Email: Can’t Say Something Nice?”

I recently had the unique opportunity to read a REAL-LIFE  “angry” email that a colleague had composed in response to a difficult workplace situation.   The first list of words below was taken directly from that email.

Thankfully, the email that was actually sent included the second set of words below.   Positive, tactful yet still clearly conveyed the concerns.

Perhaps this wrong way/right way list of words will help YOU the next time you have nothing nice to say!

Inflammatory Negative Words

  1. Accusatory
  2. Arrogant
  3. Condescending
  4. Deliberately
  5. Horrible
  6. Incompetent
  7. Lack
  8. Snide
  9. Stupid
  10. Uniformed
  11. Resent
  12. Toxic

Positive Problem-Solving Words

  1. Ability
  2. Acknowledge
  3. Appreciate
  4. Best
  5. Consider
  6. Good
  7. Help
  8. Insight
  9. Maintain
  10. Profound
  11. Serve
  12. Understanding
Other positive words to make your email more “hi-touch”
  • Please
  • Thank you
  • You’re welcome
  • Marvelous, Excellent, Wonderful (And other accolades, as appropriate)
  • Absolutely, certainly, definitely, YES! (“Can do” words)
  • Embrace, optimistic, support  (Encouraging Words)
  • Commend, respect, admire (Positive feedback)

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