Communication

Use Communication Skills to Make More Meaningful Conversations

Use Communication Skills to Make More Meaningful Conversations

“People do business with those they know, like and trust,” according to the popular expression. As such, it benefits us to know how to use communication skills to make more meaningful conversations. I recently quoted those wise words when I was interviewed by Reader’s Digest Magazine for a communication article: How to Talk to Pretty Much Anyone. I also shared…

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Make Bad Attitudes Better With These Good Words–and Without Getting Ugly

Make Bad Attitudes Better With These Good Words–and Without Getting Ugly

  “You have a bad attitude!” Even though we know people who could benefit from that negative feedback, that ugly wording is not the best way to share it. There are two reasons that saying “you have a bad attitude” is not the best way to get results: Those harsh words are likely to get a defensive response. It provides…

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Seven Tried and True Tips that Make Travel Less Stressful

Seven Tried and True Tips that Make Travel Less Stressful

“Flight cancelled!” That email notification popped up just as I was heading to bed the night before a recent early morning flight. This situation and other travel travails have become all too common in this post-pandemic world. But there are some easy-to-implement ideas that can make travel less stressful. I’ve provided below seven tried and true travel strategies I’ve learned—some…

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“Sound of Silence:  Responding to What’s NOT Said”

“Sound of Silence: Responding to What’s NOT Said”

“People hearing without listening” is one of the lines in the iconic song The Sound of Silence which I recently ran across on YouTube. The listening challenge, however, is when you’re interacting with someone who is “talking without speaking.” They may be talking but not saying what they really mean. Or their non-verbal actions convey that they have something more…

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