Difficult Conversations

I Told You So!

“I told you so” along with “That’s a dumb idea,” “I knew you couldn’t do it” and “What were you thinking?!!” are just some of the nasty comments that may catch us off guard when they come our way.  Even worse is when those well-intentioned, but hurtful comments come from people close to us such as co-workers or family. I…

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Speak so they listen to you. Listen so they speak to you.

In my communication keynotes and workshops, I frequently share this popular quote: “Speak so that others love listening to you. Listen so that others love speaking to you.” What I love sharing even more is HOW you go about doing that. How do you get a positive reaction from others when you speak…and when you listen? I sometimes share jokingly—truth…

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Back to S.C.H.O.O.L

Back to S.C.H.O.O.L. My daughter is grown and out of the nest!  However, August still feels like back-to-school time for me because it’s a month that I’m usually speaking to education groups to kick off the academic year. Three of my five paid speaking engagements this month have been on university campuses.  I facilitated two staff retreats and served as…

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Say What You Mean

Say What You Mean “Say what you mean and mean what you say, but don’t say it mean!” I recently heard this expression and thought it succinctly summed up my philosophy. Better yet, I ran across some share-worthy suggestions supporting this thought.  Below are some concrete examples that I found in an article on how teachers can soften the harshness…

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Evil Twin vs. Good Twin

Evil Twin vs. Good Twin If you’ve attended any of my presentations, you’ve probably heard me refer to the “evil twin!” I half-jokingly refer to it as our dark side who would have us say things that get us in trouble…at work and at home.  Here are some of my favorite “evil twin vs. good twin” phrases.   I hope you’ll choose…

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Ask for More

Ask for More:  How to Receive Negative Feedback Without Getting Defensive We spend a lot of time and energy figuring out how to constructively GIVE negative feedback. How do we respond when we RECEIVE it?  Do we respond gracefully or do we get defensive? One of my first mentors suggested that we ASK FOR MORE!  I often share the example of…

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