PLAY NICELY: CONFLICT RESOLUTION DO’S AND DON’TS -DO use consultative phrases…(DON’T dictate or demand) What do you think about… How about… Would you be willing to… Could we try… Would you consider… –DO seek clarification…(DON’T assume that you understand) Let me make sure I understand what you’re saying… What do…
Pick one or more of the suggestions below 1. Say good morning for 7 days to each person you see. Don’t expect a response, just say good morning. 2. At the next social gathering, introduce yourself to at least 3 strangers (not all at once) and chat for a few minutes. 3. Go somewhere alone (movie, party, etc) or…
Sarita’s 7 Secrets for Speaking Success I’ve been asked quite a lot lately “what’s the secret to successful speaking?” I don’t think that my speaking strategies are “secret”—lots of people use them—however I do find they work well for me. I hope you find them helpful too! 1. Never share a story without a point; never share a point without a…
Phrases of Praise The more specific you can be in giving praise to your employees, the better. For example: “Great job handling the staff meeting this morning.” “I liked the way you resolved that client problem.” “Very thorough report.” Although I’m sure employees will also appreciate a quick one or two word acknowledgement such as “thank you” and “I appreciate…
Text Talk If you have teens or young adult children, you have probably learned to stay connected with them via their preferred means of communication–TEXT MESSAGING. However, text messaging is now becoming a popular means of communication for everyone, even in business. Here are a dozen of my favorite text message abbreviations. LOL – Laughing out loud …
Is your glass half empty or half full? To fill the half empty glass, check out the negative phrases and their positive counterparts below. 1. “I’ll try” >> “I’ll do it” 2. “That’s a problem” >> “That’s a challenging opportunity” 3. “I got lucky” >> “I worked hard” 4. “I failed” >> “I learned” …