I surveyed my monthly Communique’ readers earlier this year, asking them this question: “What annoys you most about the way people communicate online?” The responses fell neatly into these three categories: Mistakes and Misspelling, Misunderstanding, Meanness. I’ve summarized the responses below almost word-for-word as received. I’ve also included duplicate responses in order to emphasize how annoying some online communication habits…
On a Monday morning one of my colleagues ditched email and actually called a client. He had been wringing his hands and stressing all weekend after receiving an email from the client on Friday that led him to believe he had somehow unintentionally offended her. On the phone call, he was relieved when his client clarified that her message “I…
I had the unique opportunity to read a REAL-LIFE “angry” email that a colleague had composed in response to a difficult workplace situation. The first list of words below was taken directly from that email. Thankfully, the email that was actually sent included the second set of words below. Positive, tactful yet still clearly conveyed the concerns. Perhaps this wrong…