Angry Email: Use These Positive Phrases

I had the unique opportunity to read a REAL-LIFE  “angry” email that a colleague had composed in response to a difficult workplace situation.   The first list of words below was taken directly from that email.

Thankfully, the email that was actually sent included the second set of words below.   Positive, tactful yet still clearly conveyed the concerns.

Perhaps this wrong way/right way list of words will help YOU the next time you have nothing nice to say!

Inflammatory Negative Words

1. Accusatory
2. Arrogant
3. Condescending
4. Deliberately
5. Horrible
6. Incompetent
7. Lack
8. Snide
9. Stupid
10. Uniformed
11. Resent
12. Toxic

Positive Problem-Solving Words

1. Ability
2. Acknowledge
3. Appreciate
4. Best
5. Consider
6. Good
7. Help
8. Insight
9. Maintain
10. Profound
11. Serve
12. Understanding