A.I.R. Model: A Three-Step Process for Constructively Conveying Concerns Difficult conversations are inevitable. We’ve all had those moments when we must voice concerns, address an issue, or share negative feedback. To make difficult conversations less difficult, try my three-step process for constructively conveying concerns: A.I.R. – A- Awareness, I- Impact, R- Request AWARENESS – Give the other person the benefit…
Difficult conversations don’t have to ruin the relationship. Find out four ways to address the issues while keeping the relationship intact. We’ve all been there. A co-worker misses a deadline. A team member’s tone comes across as dismissive. A client makes a request that’s just not realistic. In that moment, you have a choice: avoid the issue and hope it…
Rephrase for better communication results. Making a few small adjustments in how we phrase things can increase our chances of getting cooperation and connection. Years ago, I arrived on-site to deliver a keynote for a corporate event. Surprisingly, it was my second year in a row speaking to this group. Typically, organizations bring in a different speaker each year, so…
“Speak in anger and you’ll make the best speech you’ll ever regret.” This popular quote is a cautionary tale of what could happen if we let our emotions get the best of us. Yet, it’s understandable to have an emotional reaction when you receive criticism. You may feel defensive. You may want to explain yourself and defend your actions. So…
Life has a way of presenting us with unexpected challenges. It sometimes makes us feel like we’re being pushed off a cliff rather than taking a deliberate leap. As the saying goes, we must learn to grow wings on the way down. In a recent interview, I shared my story of deciding to take the leap into my own speaking…
“People do business with those they know, like and trust,” according to the popular expression. As such, it benefits us to know how to use communication skills to make more meaningful conversations. I recently quoted those wise words when I was interviewed by Reader’s Digest Magazine for a communication article: How to Talk to Pretty Much Anyone. I also shared…