Work with whiners? When a co-worker approaches us and launches into the latest lament, here are five ways to respond. Use the strategies below that feel most comfortable for you. Set Boundaries: “I can give you my full attention for about 15 minutes, then I really need to get back to work.” Find out what they need: “Before you continue,…
A Three-Step Process for Constructively Conveying Concerns Difficult conversations are inevitable. We’ve all had those moments when we must voice concerns, address an issue, or share negative feedback. To make difficult conversations less difficult, try my three-step process for constructively conveying concerns: A.I.R. – A- Awareness, I- Impact, R- Request AWARENESS – Give the other person the benefit of the…
When it comes to teamwork, small actions can make a big difference. Over the years, I’ve discovered that the best teams aren’t necessarily the ones with the most talent, but the ones who consistently practice the basics of team collaboration. Here are 7 ways to keep your team on track and make teamwork work. This can also be used as…
Difficult conversations don’t have to ruin the relationship. Find out four ways to address the issues while keeping the relationship intact. We’ve all been there. A co-worker misses a deadline. A team member’s tone comes across as dismissive. A client makes a request that’s just not realistic. In that moment, you have a choice: avoid the issue and hope it…
Why bother to banish bad behavior? It’s tempting to ignore it, hoping it will go away on its own—but the reality is that it rarely does. More often, unchecked negativity festers and spreads, impacting your entire team’s morale and performance. As a supervisor or leader, one of the most challenging yet essential tasks is addressing bad behavior within your team.…
“Speak in anger and you’ll make the best speech you’ll ever regret.” This popular quote is a cautionary tale of what could happen if we let our emotions get the best of us. Yet, it’s understandable to have an emotional reaction when you receive criticism. You may feel defensive. You may want to explain yourself and defend your actions. So…