You can dish it out. But can you take it? Most of us spend years learning how to give feedback well. We rehearse what to say, soften the delivery, and pick our timing carefully. But almost no one teaches us the other half of the equation, which is how to receive negative feedback without getting defensive. Why We Get Defensive…
Work with whiners? When a co-worker approaches us and launches into the latest lament, here are five ways to respond. Use the strategies below that feel most comfortable for you. Set Boundaries: “I can give you my full attention for about 15 minutes, then I really need to get back to work.” Find out what they need: “Before you continue,…
A Three-Step Process for Constructively Conveying Concerns Difficult conversations are inevitable. We’ve all had those moments when we must voice concerns, address an issue, or share negative feedback. To make difficult conversations less difficult, try my three-step process for constructively conveying concerns: A.I.R. – A- Awareness, I- Impact, R- Request AWARENESS – Give the other person the benefit of the…
When it comes to teamwork, small actions can make a big difference. Over the years, I’ve discovered that the best teams aren’t necessarily the ones with the most talent, but the ones who consistently practice the basics of team collaboration. Here are 7 ways to keep your team on track and make teamwork work. This can also be used as…
Difficult conversations don’t have to ruin the relationship. Find out four ways to address the issues while keeping the relationship intact. We’ve all been there. A co-worker misses a deadline. A team member’s tone comes across as dismissive. A client makes a request that’s just not realistic. In that moment, you have a choice: avoid the issue and hope it…
“Kind words can be short and easy to speak, but their echoes are truly endless.” This timeless quote from Mother Teresa perfectly captures the positive impact that simple acknowledgments can have. Yet, as a supervisor balancing deadlines and deliverables, it’s sometimes a struggle to find time to recognize top team members—especially when your energy may be drained due to difficult…